# Client Success Manager

**Company:** [Trivium](http://jobs.workable.com/companies/f3obfLVHjPbtuPqNfKPUp5.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Trivium

[Apply for this job](http://jobs.workable.com/view/bbcc794e-9c5a-41d9-a2b5-7f3fed4443b4)

## Description

### Customer Success Manager

**Location:** Remote  
**Working Hours:** US Central Time (8:30 AM – 5:30 PM CST)  
**Salary:** $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)

### Key Responsibilities

### Client Relationship Management

-   Serve as the main point of contact for client accounts
-   Conduct weekly or bi-weekly strategy calls with clients
-   Maintain proactive communication via calls, messaging, and updates
-   Ensure clients clearly understand campaign performance and results

### Strategic Marketing Guidance

-   Analyze marketing performance across:

-   Facebook Ads
-   Google Ads
-   SEO

-   Translate marketing data into clear, actionable insights for clients
-   Provide strategic recommendations to improve campaign performance

### Client Success & Retention

-   Own client satisfaction, retention, and relationship growth
-   Proactively address issues and prevent churn
-   Identify upsell opportunities when appropriate

### Reporting & Performance Updates

-   Deliver customized performance reports to clients
-   Clearly explain campaign metrics and ROI
-   Coordinate with the fulfillment team to ensure deliverables are completed

### Client Advocacy

-   Collect client testimonials, referrals, and Google reviews
-   Maintain strong long-term client partnerships

## Requirements

### Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:

-   2–4 years experience in:

-   Customer Success
-   Account Management
-   Client Strategy
-   Digital Marketing Agency roles

-   Strong understanding of:

-   Facebook Ads
-   Google Ads
-   SEO

-   Experience managing client relationships in an agency environment
-   Ability to analyze marketing results and communicate strategy

### Required Skills

-   Excellent verbal communication
-   Strong client relationship management
-   Strategic thinking and problem solving
-   Ability to lead client calls and hold structure
-   High ownership and accountability
-   Ability to manage multiple client accounts simultaneously
-   Strong organization and follow-through

### Tools & Systems

You will work with:

-   GoHighLevel – CRM & client communication
-   Slack – internal communication
-   ClickUp – task and project management

## Benefits

### Why Join Us

-   Fully remote work environment
-   Fast-growing digital marketing agency
-   Opportunity to work closely with leadership
-   Clear path to leadership roles
-   Performance-based compensation