# Portuguese Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Varna, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/bc1ba48a-c1a1-418f-8ac2-b625e4dc186b)

## Description

Mercier Consultancy is seeking a Portuguese Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, offering a fully paid relocation package. This role provides an exciting opportunity to work with innovative health technology products and deliver exceptional support to Portuguese-speaking Fitbit users.

In this position, you will be responsible for assisting customers in troubleshooting product issues, guiding them through device features, and ensuring a positive user experience.

### Responsibilities

-   Provide excellent customer support in Portuguese through various communication platforms including phone, email, and chat
-   Diagnose and resolve Fitbit product issues efficiently
-   Guide customers on product features, functionality, and best practices
-   Maintain accurate and detailed records of customer interactions in CRM systems
-   Work closely with technical teams to escalate and solve complex problems
-   Communicate professionally and empathetically with customers
-   Offer feedback to improve products and customer service processes

## Requirements

-   Fluency in Portuguese and English, both written and spoken. Native language and nationality must be clearly stated in your CV and/or Cover Letter.
-   Previous experience in customer support, ideally in product or technical support roles
-   Strong problem-solving skills and technical knowledge
-   Excellent communication and interpersonal skills
-   Ability to work both independently and within a team environment
-   Willingness to relocate to Sofia, Bulgaria, with full relocation assistance provided
-   Experience with CRM and customer support tools is advantageous

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses