# DC Operations Shift Lead (MH-FNW250905 003/04)

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Contract
**Department:** Enterprise Operations and Services

[Apply for this job](http://jobs.workable.com/view/bc267dc8-38f8-4edd-abe7-b99a889b6c83)

## Description

### About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

### Key Responsibilities

-   Lead and supervise the DC shift team to ensure seamless daily operations.
-   Allocate shift patterns, oversee handovers, and monitor task completion.
-   Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance.
-   Oversee incident management, ticketing, and service requests in line with SOPs.
-   Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management.
-   Drive onboarding, training, and competency reviews of shift members.
-   Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
-   Represent the shift team during audits, reviews, and stakeholder meetings.
-   Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

### Requirements

-   Minimum Diploma in IT, Engineering, or related field.
-   At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
-   Strong leadership, analytical, and problem-solving skills.
-   Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications.
-   Proactive, with strong initiative in managing operations and incidents.
-   Ability to coach, mentor, and supervise effectively.
-   Willingness to work 12-hour rotating shifts (day and night).

### What We Offer

-   Performance Bonus
-   Shift Allowance
-   Handphone Allowance