# Director of Operations

**Company:** [Chelsea Hospitality Group](http://jobs.workable.com/companies/ncjeVQEjQTvx5NdFEjtpHP.md)
**Location:** Morristown, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/bc2f9496-1c54-4640-bbbf-bdaf0c30a65e)

## Description

**Culture, Team & Leadership**

-   Lead, mentor, and build a high-performance team of Regional Directors, Executive Chefs, General Managers, and operations staff—rooted in genuine care for the people doing the work every day.
-   Define and embed a unifying culture of hospitality, accountability, collaboration, and excellence, where taking care of employees is treated as inseparable from taking care of guests.
-   Drive talent development, succession planning, and leadership pipelines throughout the organization.
-   Hold leaders accountable through coaching, feedback, and performance measurement, always in service of building people up.

**Client Experience & Brand Promise**

-   Partner with client teams to maintain trust, transparency, and service excellence.
-   Ensure every site reliably delivers the Dartcor promise—quality food, thoughtful design, responsiveness, and tailored hospitality.
-   Guide creative, culinary, and wellness teams to support client-specific brand integration, guest experience, and differentiation.
-   Maintain a deep, personal focus on guest satisfaction and value creation, treating every guest interaction as a reflection of how well we're caring for our people.
-   Bring a working understanding of both restaurant and catering operating models—covering staffing, event execution, food cost management, and the distinct guest/client experience standards each requires.

**Operational Leadership & Systems**

-   Own operational performance across all portfolio locations, ensuring cohesion and consistency across functions.
-   Design, implement, and refine systems, processes, and standards that bring scalability, accountability, and operational rigor—always in service of the guest and the team, not process for its own sake.
-   Lead transformation initiatives—process optimization, standardization, and innovations that raise performance.
-   Set clear KPIs and dashboards; monitor, audit, and course-correct to ensure alignment with strategic goals.

**Financial & Strategic Accountability**

-   Oversee operational budgets, forecasts, and financial performance—ensuring profitability, cost control, and strategic alignment.
-   Translate corporate strategy into operational plans and drive execution.
-   Identify opportunities for revenue growth, efficiency gains, and scalable expansion.
-   Serve as a trusted advisor to executive leadership, contributing to overall company strategy and direction.

## Requirements

**Required Qualifications & Experience**

-   Bachelor's degree required; advanced degree preferred.
-   5+ years of progressively senior, multi-unit operations experience in restaurant, catering, hospitality, foodservice, or related industries.
-   Hands-on experience across both restaurant and catering environments—understanding the operational, staffing, and service differences between a fixed-location dining operation and event-based or off-premise catering execution.
-   Proven track record of building and developing strong teams, and scaling operations through people rather than around them.
-   Prior leadership of large teams across multiple sites, with accountability for operational metrics and P&L.
-   Exceptional communication, strategic planning, and problem-solving skills.
-   A deep, authentic passion for hospitality and service, grounded in the belief that taking care of your people is what makes it possible to take care of the guest.
-   Ability to lead through ambiguity, build structure, and adapt in evolving environments.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Training & Development
-   Free Food & Snacks