# Senior Mortgage Credit Analyst Support - AU (MyCRM)

**Company:** [D2B](http://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** RecOps

[Apply for this job](http://jobs.workable.com/view/bc3b4f4b-ccf6-4b42-b2e4-f97cb697a482)

## Description

ABOUT THE COMPANY: 

We're an established finance and mortgage broking business writing residential, commercial and asset finance across a broad lender panel. We're looking for a senior processing and submission specialist to take ownership of our loan files from acceptance through to settlement. 

This is a role for someone who has outgrown pure administration. If you already read a file and see the credit risks before the assessor does — and you'd rather fix a deal than forward a decline — we want to talk to you.

ROLE OVERVIEW:

We are seeking a **Senior Mortgage Credit Analyst Support**  to serve as a vital bridge between our 4 brokers and 3 Melbourne-based Credit Analysts. This is **not** an entry-level admin or basic data-entry job—we need an analytical, proactive processor who can interpret lender policies, assess complex income structures, and deliver audit-ready deal packages ready for high-level credit review.

### **Key Responsibilities**

**Deal Preparation & Structuring:**

-   Collect, audit, and analyze client financial documents using Hello packs and MyCRM.
-   Perform serviceability calculations, income shading, HEM benchmark comparisons, and debt-to-income (DTI) analysis.
-   Analyze self-employed financials (tax returns, financial statements) and identify allowable add-backs.
-   Interpret lender credit policy (e.g., CBA, Macquarie, RedZed) to determine appropriate lender fit and flag decline risks early.

**Workflow & CRM Management:**

-   Maintain complete compliance records (signed consents, fact finds, BID notes).
-   Ensure file completeness (aiming for 80%–100% data and document readiness prior to handoff).
-   Keep status, notes, and tasks updated in MyCRM so any team member can review a file seamlessly.

**Team Collaboration:**

-   Package and present fully prepared files to onshore Senior Credit Analysts for final review and submission via Apply Online / NextGen.
-   Actively communicate policy nuances or missing information directly with brokers and credit staff.

## Requirements

-   3+ years in Australian residential loan processing, submissions, or lender credit assessment.
-   Strong understanding of serviceability mechanics (buffer rates, HECS/HELP treatment, credit card limit loading, LVR/LMI thresholds).
-   Experience with MyCRM (LMG) is highly regarded. Candidates with experience in other Australian mortgage CRMs who demonstrate high technical aptitude and willingness to learn are encouraged to apply.
-   Articulate written/verbal English skills with a proactive approach to highlighting potential file issues.
-   Ability to work fixed Australian business hours (9:00 AM – 6:00 PM AEST).