# IT Systems Engineer-End-User Support (INDIA)

**Company:** [Trexquant Investment](http://jobs.workable.com/companies/6zS1sq879mbaei7SsMd7Sd.md)
**Location:** Gurugram, India
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Technology

[Apply for this job](http://jobs.workable.com/view/bc8da147-c00e-41e2-87d0-33d748a7b173)

## Description

### **Role Overview**

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

### **Key Responsibilities**

-   Configure and deploy desktops and laptops (Windows and macOS)
-   Provide first- and second-line support for hardware, software, and access issues
-   Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
-   Manage user accounts, identity, and access controls across systems
-   Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
-   Troubleshoot login, MFA, VPN, email, and access-related issues
-   Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
-   Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
-   Provide functional support and troubleshooting for Linux systems
-   Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

### **Networking & Infrastructure**

-   Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
-   Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
-   Assist with firewall access and connectivity issues
-   Escalate complex issues as needed

### **Operational Responsibilities**

-   Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
-   Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
-   Manage and update tickets in the IT service management system
-   Maintain assets inventory, tracking, and documentation.
-   Ensure systems meet patching and security standards
-   Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
-   Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
-   Collaborate with global IT teams on support and projects
-   Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

## Requirements

-   2–5 years of experience in IT support or systems roles
-   Hands-on experience with:

-   Windows 11 and macOS (configuration, management, troubleshooting)
-   User identity and access management concepts
-   Device management and endpoint deployment tools
-   Networking hardware and software

-   Experience with remote support tools
-   Working knowledge of scripting (e.g., PowerShell, Bash, Python)
-   Basic understanding of Linux systems
-   Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
-   Experience with hardware and end-user support.
-   Familiarity with enterprise firewalls, switches, and wireless environments
-   Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.

### **Preferred**

-   Experience in a multi-office or global environment
-   Familiarity with MFA, SSO, and access control best practices
-   Experience with IT service management tools (e.g., ticketing systems)
-   Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

## Benefits

-   Competitive compensation with a bonus tied to performance
-   Work in a collaborative, friendly environment, participate in the decision-making process for IT deployments, and have the opportunity to lead new ideas. 
-   Comprehensive benefits, including healthcare and reimbursement for relevant online courses to upskill in the market
-   Weekly company-provided meals

  
  

Trexquant is an Equal Opportunity Employer