# French Customer Service for Airline Booking Company - Relocation to Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/bcee3d90-4e58-4648-bd3b-f39c70d0486e)

## Description

Mercier Consultancy is thrilled to offer a unique opportunity for a French Speaking Customer Service Representative to join our Client, a leading Airline Booking Company, with relocation to Greece. In this vital role, you will provide exceptional support to French-speaking customers, managing airline bookings and assisting with travel-related inquiries.

Your fluency in French and passion for travel will enable you to deliver clear, professional assistance, ensuring customers experience smooth and hassle-free booking processes. Relocation to Greece offers an exciting chance to work in a vibrant and dynamic environment focused on travel and customer satisfaction.

### Responsibilities

-   Provide excellent customer service in French handling airline booking inquiries
-   Assist customers with flight reservations, cancellations, changes, and travel documentation
-   Resolve booking issues and customer complaints professionally and efficiently
-   Maintain accurate records of customer interactions in the CRM system
-   Collaborate with airline partners and internal teams to ensure timely and correct bookings
-   Keep up-to-date with airline policies and travel regulations to assist customers effectively
-   Gather customer feedback to improve service quality and customer experience

## Requirements

-   Fluency in French and English, with excellent communication skills
-   Strong customer service orientation with problem-solving abilities
-   Experience in customer service, preferably in the travel or airline industry, is a plus
-   Willingness to relocate to Greece and adapt to a new work environment
-   Ability to handle multiple customer inquiries efficiently in a fast-paced setting
-   Detail-oriented with strong organizational skills
-   Passion for travel and helping customers have smooth booking experiences
-   Familiarity with customer support software and CRM systems is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...