# Duty Manager / FOH Supervisor

**Company:** [D2B](http://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** RecOps

[Apply for this job](http://jobs.workable.com/view/bd03d6e2-e526-4269-8743-d022139a32ca)

## Description

We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.

Responsibilities

-   Lead FOH team during service — floor coverage, table management, guest flow
-   Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
-   Greet guests, resolve complaints and service issues
-   Monitor service standards across dining, bar, and event spaces
-   Coordinate with kitchen and bar teams on food/beverage delivery
-   Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
-   Support recruitment, induction, and training of FOH staff
-   Run pre-shift briefings (specials, events, priorities)
-   Assist with rostering and shift coordination
-   Report maintenance, H&S, or operational issues to the Venue Manager

**Budget/Accounts**

-   Monitor daily revenue and labour costs against targets
-   Minimise wastage, contribute to cost-effective FOH operation
-   Ensure accurate processing of cash, EFTPOS, and tab transactions

**Health & Safety**

-   Maintain a strong H&S culture and comply with all H&S requirements/policy
-   Take no action (or inaction) that could cause harm; avoid unreasonable risks
-   Report accidents, incidents, near misses, and hazards
-   Follow safe methods and use safety equipment
-   Seek guidance when a safe method isn't known

## Requirements

-   Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
-   Current LCQ (Licence Controller Qualification)
-   Current General Manager's Certificate (New Zealand)
-   Willing to relocate in NZ

**Desirable**

-   Experience in a full-service restaurant and bar environment
-   Experience managing private functions and events
-   Proficient in point-of-sale systems and basic Microsoft Office