# Atlassian Expert Consultant

**Company:** [Flatgigs](http://jobs.workable.com/companies/bh7RV78XZ4FSh2oNPXBBYa.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Tech Team

[Apply for this job](http://jobs.workable.com/view/bdaf748b-536a-4c57-a85c-0b616c76565a)

## Description

We are seeking an experienced Atlassian Expert Consultant to join our team. The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients.

**Key Responsibilities:**

\* Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket.

\* Strong experience supporting both Atlassian Cloud and Data Center environments.

\* In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred).

\* Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments.

\* Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support.

\* Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization.

\* Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs.

\* Administer users, groups, roles, and access controls in alignment with security and compliance requirements.

\* Develop and maintain automation rules and scripts to extend platform capabilities (e.g., Groovy, Python, Bash, PowerShell, REST APIs).

\* Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications.

\* Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases.

\* Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability.

\* Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies.

\* Plan and execute upgrades, patching, and maintenance with minimal downtime.

\* Ensure backup, restore, and disaster recovery procedures are documented and tested.

\* Implement security best practices including authentication, authorization, encryption, and audit logging.

\* Collaborate with security teams to address vulnerabilities and compliance requirements.

\* Maintain documentation for system architecture, configurations, and operational procedures.

\* Act as a trusted advisor to stakeholders, translating business needs into technical solutions.

\* Provide user training, knowledge transfer sessions, and clear technical documentation.

\* Offer Level 2/3 support and incident/problem resolution for Atlassian platforms

\* Experience working with REST APIs and webhooks.

General IT Knowledge

\* decent understanding of databases.

\* Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control.

\* Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies.

\* Hands-on experience administering and troubleshooting Linux and Windows environments.

Communication & Professional Skills

\* Full professional proficiency in English (written and spoken) is mandatory.

\* Strong analytical and problem-solving skills.

\* Ability to work independently and collaboratively in cross-functional teams.

\* Professional, structured, and customer-focused approach.

## Requirements

**Requirements:**

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   Minimum of 5 years experience working with Atlassian products (e.g., Jira, Confluence, Bitbucket).
-   Strong knowledge in configuring and optimizing Atlassian tools for various project management methodologies.
-   Experience in training end-users and creating user documentation.
-   Proficient in scripting languages (e.g., Groovy) for automation within Atlassian tools.
-   Excellent communication and interpersonal skills, with the ability to work collaboratively with teams.
-   Certifications in Atlassian tools or project management methodologies (e.g., PMP, Scrum) are a plus.
-   Strong problem-solving skills and attention to detail.

## Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid / Remote Work Model