# Virtual Medical Receptionist & Diagnostic Scheduling Specialist

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/be059632-af26-49da-9c5b-36bf72ba9e30)

## Description

We are seeking a highly organized, detail-oriented, and professional **Virtual Medical Receptionist & Diagnostic Scheduling Specialist** to support our fast-paced diagnostic imaging practices across both our Roseville and Elk Grove locations.  
  
You will serve as a vital link between patients, referring physicians, and our clinical teams. You will be responsible for managing complex scheduling for advanced modalities (MRI, CT, Ultrasound, and X-Ray) while flawlessly executing front-end insurance workflows. Superior multi-tasking skills and a calm, reassuring phone presence are essential for success in this role.  
  
**Core Responsibilities:  
  
Multi-Site Diagnostic Scheduling & Communication**

-   **Call Management:** Efficiently handle high-volume inbound and outbound patient phone calls, maintaining a warm and professional demeanor.
-   **Advanced Imaging Scheduling:** Coordinate, book, and reschedule specialized patient appointments for **MRI, CT, Ultrasound, and X-Ray** across both the Roseville and Elk Grove facilities.
-   **Provider Coordination:** Securely fax diagnostic reports and manage real-time communication updates with referring provider offices.

  
**Insurance Verification & Prior Authorizations**

-   **Eligibility Verification:** Conduct thorough insurance eligibility and coverage checks prior to patient appointments to prevent billing disruptions.
-   **Referral Processing:** Review, log, and process incoming patient referrals sent from community physician offices.
-   **Prior Authorizations:** Prepare and submit accurate prior authorization requests through various insurance payer portals to secure medical necessity approvals for advanced imaging scans.

  
**Data & EMR Systems Management**

-   **EXA System Optimization:** Manage all digital appointment blocks, patient demographics, and clinical scheduling documentation strictly within the **EXA EMR** platform.
-   **Data Integrity:** Ensure all uploaded scripts, referrals, and approved authorization forms are precisely mapped to the correct patient charts.

## Requirements

-   **Experience:** Minimum 2+ years of administrative front desk or scheduling experience within a U.S. healthcare practice (Radiology or Imaging center experience is a massive plus).

-   **Technical Proficiency:** Proven hands-on experience navigating insurance web portals and advanced Electronic Medical Records (experience with **EXA EMR** is highly preferred).
-   **Communication Skills:** Exceptional verbal and written English communication skills. A warm, clear, and highly articulate phone presence is required.
-   **Operational Agility:** Proven capability to balance scheduling demands for multiple physical clinic locations simultaneously.
-   **Home Office Setup:** A quiet, private workspace equipped with high-speed internet, a reliable computer, and a professional noise-canceling headset.