# Customer Service Coordinator

**Company:** [Vivo Energy](http://jobs.workable.com/companies/wCNYwVKnbPnxuLiagWi6zM.md)
**Location:** Nairobi, Kenya
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Service Centre

[Apply for this job](http://jobs.workable.com/view/be395624-30f9-45ab-a116-c2660e1d2d20)

## Description

**Job Purpose:**

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

**Key Responsibilities:**

**Customer Service**

-   Telephony (Customer Communication)
-   Customer Order to Cash Process (Local & Exports)
-   Retail Order Pre-Planning (MPP/CSR)
-   Ve Serve support
-   Retail Automation & Consignment Stocking
-   Maintenance of Customer Sites (Retail, Commercial & Lubes)
-   Customer Master Data Management (MRD/MDG)
-   Customer Complaints & Feedback Management (CSI)
-   Card Centre & Customer Support
-   Helpdesk, Business Support & Records
-   Special Support to Key Customers
-   Other duties and Support as requested.

## Requirements

**Knowledge, Skills & Qualifications:**

-   University Graduate
-   Previous experience in Customer Service
-   Fluency and Proficiency in English & Kiswahili
-   Multi-tasking
-   Problem solving
-   Team player