# Client Account Manager, Programmatic Media

**Company:** [VirtuHire](null/companies/kFmPJgXQgJdsTAD6szzoRf.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](null/view/be9dd273-c598-4b48-8521-2b57fb2f0123)

## Description

**Location:** South Africa – Remote  
**Hours:** 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours  
**Employment:** Permanent, Full-Time

## Requirements

### Key Responsibilities

-   Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
-   Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
-   Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
-   Translate technical campaign and data explanations into clear, concise, client-ready communication.
-   Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
-   Walk clients through reporting and dashboard outputs and identify potential issues.
-   Escalate delivery, relationship, and scope risks proactively.
-   Maintain accurate account documentation and ensure commitments are recorded and followed through.

### Must-Have Requirements

-   3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
-   Ideally 4–6+ years of experience for independent client ownership.
-   Exceptional written and spoken English.
-   Proven ability to lead agency or brand calls independently and professionally.
-   Strong project management, organisation, and follow-through skills.
-   Ability to manage multiple accounts, priorities, and recurring deadlines.
-   Good understanding of digital/programmatic media and campaign concepts.
-   Strong judgment regarding when to resolve an issue independently and when to escalate.
-   Strong Excel and Google Sheets skills.

### Preferred Experience

-   Programmatic campaign or DSP experience.
-   Agency-side or white-label/reseller experience.
-   Experience with media reporting or ad-tech clients.
-   Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.

### Success in the Role

-   Clients receive fast, clear communication without needing to chase updates.
-   Reporting and recurring deliverables are consistently delivered on time.
-   Client requests are accurately triaged and communicated to technical teams.
-   Risks and missing information are identified before they affect delivery.
-   The technical delivery team can focus on execution without unnecessary client-management interruptions.

**Important:** This is a client-facing delivery role. It does **not** own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.