# Receptionist / Patient Coordinator

**Company:** [Ontime Healthcare](https://jobs.workable.com/companies/xvyjSxDqqrsEN71xvi5NiN.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/beb16d58-a545-4521-bdba-e4bea0f25b22)

## Description

### About the Client

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in **aesthetic medicine, dermatology, and hair restoration**. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

### About the Role

We are looking for experienced and professional **Receptionists / Patient Coordinators** to join our client's team in Dubai. The ideal candidates will have previous experience in a **clinical or aesthetic healthcare environment**, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.

### Key Responsibilities

-   Manage the **complete patient journey**, from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
-   Welcome patients and provide a **professional, personalized, and premium front-desk experience**.
-   Handle patient inquiries through **phone calls, WhatsApp, emails, and in-person communication**.
-   Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
-   Explain clinic services, aesthetic treatments, and available packages while supporting **patient conversion and retention**.
-   Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.
-   Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.

## Requirements

-   **Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.**
-   Previous **clinical experience as a Receptionist or Patient Coordinator is mandatory**.
-   Experience in an **aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic** is highly preferred.
-   Strong **patient coordination, appointment management, and client relations skills**.
-   Excellent communication, interpersonal, and customer-service skills.
-   Previous experience in **sales, treatment coordination, patient conversion, and retention** is an advantage.
-   Professional and well-presented, with the ability to confidently interact with **VIP and high-profile clientele**.
-   Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.
-   Available for **full-time employment in Dubai**.