# Commercial Assistant / Customer Service Representative

**Company:** [Davis Machine](null/companies/xtjWui8SKneSGxs1xFg5Zx.md)
**Location:** Euless, United States
**Workplace:** on site
**Employment type:** Full-time

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## Description

**Davis Machine- Commercial Assistant / Customer Service Representative**

**Location:** Euless, Texas  
**Employment Type:** Full-Time, Non-Exempt  
**Workplace:** On-site  
**Pay Range:** $24.00–$30.00 per hour

About the Role

Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration.

The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner.

Responsibilities

-   Enter and maintain customer sales orders and related information in JobBOSS.
-   Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed.
-   Maintain accurate sales order records and process order changes.
-   Respond to customer order status and delivery inquiries by coordinating with internal departments.
-   Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs).
-   Gather information needed to support timely and accurate customer quotations.
-   Maintain quote records and assist with follow-up on open quotations.
-   Serve as a professional day-to-day contact for customer questions, requests, and order-related communications.
-   Provide timely and courteous follow-up to customers.
-   Escalate customer concerns or issues to the appropriate commercial or management representative when necessary.
-   Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation.
-   Coordinate with internal departments to support customer requirements and commitments.
-   Provide general administrative support to the commercial and sales teams.
-   Perform other commercial, customer service, and sales support duties as assigned.

## Requirements

-   Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred.

-   Experience working in a manufacturing environment preferred.

-   Experience with JobBOSS or a similar ERP/manufacturing system is a plus.

-   Strong verbal and written communication skills.

-   Strong attention to detail and organizational skills.

-   Ability to manage multiple priorities and follow through on commitments.

-   Comfortable communicating directly with customers and working cross-functionally with internal teams.

-   Proficiency with standard Microsoft Office applications.

**Compensation**

The pay range for this position is **$24.00–$30.00 per hour**, depending on experience, qualifications, and demonstrated skills.

## Benefits

Davis Machine offers a comprehensive benefits package to eligible full-time employees, including:

-   Medical insurance
-   Dental insurance
-   Vision insurance
-   401(k) retirement plan with company match
-   Paid time off (PTO)
-   Paid holidays
-   Company-paid life insurance
-   Short-term and long-term disability coverage

If you are organized, customer-focused, and interested in supporting a growing manufacturing organization, we encourage you to apply.