# HR Support

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Pasig, Philippines
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/bec5929c-5da9-467f-8da2-23a3743d44bf)

## Description

**HR Support**

**Key Responsibilities**

**Onboarding & Employee Records**

-   Review and process **new hire forms**, ensuring all required documentation is complete and accurate
-   Manually enter new hire information into **Lyric HR** following completion of **ICIMS onboarding**
-   Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
-   Build and maintain employee **positions** for new hires and position/status changes, including minor corrections without full rebuilds
-   Process and manage **offer letters** for new hires and employee changes, ensuring accuracy and compliance

**Compliance & Employment Verification**

-   Complete **Form I‑9 verification** for corporate‑hired employees, including Section 2 via the **ADP portal**
-   Review **E‑Verify results** to ensure community‑level compliance
-   Maintain accurate and compliant employment documentation in accordance with company policy and labor regulations

**Employee Changes, Terms & Offboarding**

-   Review termination forms and coordinate with Payroll for **final pay processing**
-   Once Payroll processing is complete, manually enter and finalize termination records in **Lyric HR**
-   Review and process employee change requests, ensuring all approvals and required information are completed before manual system updates
-   Respond to rehire eligibility and employment status inquiries from operational communities

**Labor Law & Policy Support**

-   Demonstrate working knowledge of **state and local labor laws**, including:

-   Termination rules
-   Overtime regulations
-   **California (CA)** and **Nevada (NV)** penalty pay requirements
-   **California reporting time rules**
-   Additional hours in lieu of work
-   Severance guidelines

-   Ability to locate and reference applicable labor laws as needed to support HR decisions

**Reporting & Systems**

-   Generate and maintain **dated compliance reports** and **ad hoc HR reports** as required
-   Navigate and manage HR and timekeeping systems including **ADP Lyric, UKG, and Kronos**
-   Ensure data accuracy across all systems and support audits or internal reviews as needed

**Stakeholder Support & Communication**

-   Communicate effectively with internal communities regarding HR requests, corrections, and process updates
-   Provide clear guidance on employee data changes, rehire requests, and compliance requirements
-   Support cross‑functional teams with HR documentation and reporting needs

## Requirements

**Required Skills & Qualifications**

-   Experience in **HR operations, onboarding, or employee lifecycle management**
-   Strong attention to detail and ability to manage multiple HR transactions simultaneously
-   Working knowledge of **US labor laws** (multi‑state preferred)
-   Hands‑on experience with **ADP Lyric**, **UKG**, and **Kronos** preferred
-   Strong communication and documentation skills
-   Ability to work independently and collaborate across teams