# E-Commerce & Digital Booking Support Specialist

**Company:** [Safe Harbors Business Travel](https://jobs.workable.com/companies/aNEQskiWoV3a36TDaycopj.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/bf031f2b-b728-4ed9-93ec-33fdba0772f6)

## Description

Safe Harbors Business Travel is hiring an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You'll be the bridge between our corporate travel clients and internal teams — keeping these platforms running smoothly, well-documented, and continuously improving as our toolset evolves.

## Requirements

-   Configure, test, and maintain our corporate online booking tools (currently Concur and Atriis), rolling out updates and new features with minimal disruption to client accounts.
-   Serve as a front-line technical resource for client inquiries, resolving system and booking issues over email and phone in a timely, professional manner.
-   Own documentation for our online booking tools and related processes, keeping departments aligned as products and procedures evolve.
-   Partner with Account Management and Implementation teams to support existing client accounts through their online booking tools.
-   Build and maintain relationships with vendors and suppliers to keep e-commerce services running efficiently.
-   Manage client profiles within our online booking tools, including manual updates and bulk upload processes.
-   Load and validate client-preferred vendor rates within our online booking tools.
-   Deliver training to clients on platform updates and best practices — in person, via webinar, or through written guides.
-   Analyze client usage and performance data to identify friction points and opportunities to improve the client experience.
-   Look for opportunities to streamline fulfillment workflows and reduce operational costs.
-   Help evaluate and support the rollout of additional online booking tools as our platform lineup grows.
-   Travel up to 10% as business needs require.

**Qualifications**

-   Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent hands-on experience.
-   Certification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis, or similar).
-   2+ years of experience in an e-commerce or digital operations role.
-   3+ years working within the travel agency industry preferred.
-   Comfortable with core Microsoft Office tools.
-   Strong organizational, time-management, and critical-thinking skills, with the ability to juggle multiple priorities under deadline pressure.
-   Excellent written and verbal communication across varied audiences.
-   A self-directed approach — comfortable testing solutions, evaluating results, and reporting outcomes independently.
-   Detail-oriented without sacrificing speed or quality.
-   Proven ability to collaborate across teams; this role has no direct reports.

## Benefits

-   Employer-Sponsored Medical and Dental Insurance with Employee Contribution

-   Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
-   Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
-   401k with up to 4% Company Match
-   Paid Time Off + Company Holidays

-   Collaborative and innovative work environment 

At Safe Harbors, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.