# Telecalling Agent

**Company:** [White Spot Facilities Management Services LLC](https://jobs.workable.com/companies/6XBcCt3gdRo4q2pionPdTH.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/c075728c-f4cd-428b-9998-77cb488abce8)

## Description

-   Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.
-   Contact potential and existing customers to sell cleaning, maintenance, and AMC services.
-   Follow up on enquiries and sales leads and convert them into confirmed bookings.
-   Create and manage bookings, confirm service details, and coordinate with the operations teams.
-   Address customer concerns professionally and escalate complaints when required.
-   Maintain accurate customer records, lead status, and case updates in Salesforce.
-   Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.

## Requirements

-   Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.
-   Male candidate preferred due to the requirement for rotational and late-night shift coverage.
-   Strong spoken and written English; Arabic language skills would be an advantage.
-   Previous experience in home services, facilities management, or a similar service-based business is preferred.
-   Confident in handling sales conversations, customer complaints, and multiple communication channels.
-   Experience using Salesforce or another CRM platform is preferred.
-   Willingness to work rotational shifts based on operational requirements is critical.