# Activation Specialist - Hybrid - RTG

**Company:** [robusta](null/companies/uGNRDE2QgsGUtGKrRkBhB5.md)
**Location:** Cairo, Egypt
**Workplace:** hybrid

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## Description

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

We’re looking for an **Activation Specialist** to join our team and support the successful onboarding and activation of merchants.

### About the Role

You’ll be responsible for guiding merchants through the activation process, ensuring they are properly set up, trained, and ready to use the platform successfully.

### Main Responsibilities

-   Support merchants throughout the onboarding and activation process.
-   Ensure required setup and configurations are completed correctly.
-   Provide in-person training and guidance to merchants and their staff.
-   Support merchants during their initial go-live and help resolve any issues.
-   Follow up with merchants after go-live to ensure continued engagement.
-   Identify and follow up with at-risk merchants.
-   Track and document activation challenges and reasons for delays.

## Requirements

-   **3–6 years of experience** in a relevant role.
-   Background in **F&B operations, merchant onboarding, or a related field**.
-   **Native Arabic** and **working English**.
-   Strong communication and training skills.
-   Comfortable working on-site with merchants and under service pressure.
-   Comfortable working with spreadsheets and operational data.
-   A results-oriented mindset with strong ownership and follow-through.