# Front Office Agent Serenity Panorama Patmos

**Company:** [SWOT Hospitality Management Company](http://jobs.workable.com/companies/eyjxnBqyLy69kRKrMfzunJ.md)
**Location:** Patmos, Greece
**Workplace:** on site
**Department:** FO

[Apply for this job](http://jobs.workable.com/view/c0a3d469-1364-4dfb-99ee-57c1aaad53ba)

## Description

SWOT Hospitality is looking to recruit

Front Office Agent

for the Serenity Panorama Patmos

## Requirements

As a Front Office Agent your responsibilities include but are not limited to:

-   Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
-   Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
-   Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
-   Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
-   Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
-   Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
-   Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
-   Understanding of hotel history, services, facility information, and rates and packages

  

Qualifications

-   Degree in Hospitality or Travel & Tourism is highly desirable.
-   Prior solid work experience as a Front Office Agent or similar roles.
-   Thorough knowledge of the hospitality industry.
-   Customer-oriented and friendly personality.
-   Sound communication and administrative skills.
-   Excellent command of English language
-   Attention to detail and a structured way of working

## Benefits

-   Career development opportunities
-   Employee wellbeing activities
-   Excellent working environment
-   Be part of Marriott & SWOT Hospitality family[](http://www.swot.gr/)