# Collections Specialist

**Company:** [Elect Capital](null/companies/4Bkd3b4TsTiEFSRnQ28iFT.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Collections

[Apply for this job](null/view/c16f05e3-47db-4739-8c15-f7534a90dbea)

## Description

**Collections Specialist**  
📍 London | Hybrid

**About Elect Capital**  
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.

🎯 **Our Mission**  
We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.

**The Role**  
We're looking for an experienced Collections Specialist to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

**Key Responsibilities**

-   Supporting collections customers across channels (phone/email)
-   Working with our partners on late-stage recoveries and collections
-   Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
-   Sharing ideas to improve our processes and adapting quickly to change
-   Managing varied workloads and solving problems with confidence and creativity
-   Keeping accurate records in line with company and regulatory standards
-   Sharing customer feedback to help us continuously improve
-   Meeting quality and compliance standards while delivering outstanding service
-   Collaborating with your team to meet goals and support one another
-   Staying informed on products, services, and operational updates
-   Working towards individual and team KPIs and SLAs

🔍 **What We're Looking For**

-   Experience in collections, ideally within business-to-business collections environments
-   Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
-   Strong verbal and written communication skills
-   Confidence working in a fast-paced, evolving environment
-   Familiarity with call centre technologies (diallers, customer portals, etc.)
-   A proactive mindset — you enjoy solving problems and making things better

**Our Offer**

-   Salary range: £40,000 - £45,000
-   25 days annual leave (plus bank holidays)
-   Private health insurance with AXA
-   Income protection
-   Life assurance
-   Statutory pension
-   Fully stocked snacks, drinks, and coffee machine
-   Monday lunch on us!

👋 **Think you're a fit? Let's talk.**