# Industrial Cloud Operations Engineer

**Company:** [Diversified Services Network, Inc.](http://jobs.workable.com/companies/dkdrpy1Um98xx7gHkUjJ68.md)
**Location:** Irving, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/c1f1d91b-1e00-4a21-a405-55b138b6b5db)

## Description

**Industrial Cloud Operations Engineer**

**Diversified Services Network, Inc. (DSN) is seeking an Industrial Cloud Operations Engineer to support a leading industrial equipment manufacturer. This is an excellent opportunity for a candidate with strong incident management and cloud operations experience to join a collaborative, cross-functional team.**

**Work Environment**

●        Hybrid work schedule requiring 2 days per week onsite at the candidate's choice of the Chicago, IL, Peoria, IL, or Irving, TX facility.

**Position Overview**

The Industrial **Cloud Operations Engineer** will own incident tickets through their full lifecycle and support AWS-hosted APIs and services in production, helping ensure platform reliability, security, and operational readiness across the organization.

**Key Responsibilities**

●        Own incident tickets through the full lifecycle, from initial triage through resolution, root cause analysis, and closure.

●        Own and support AWS-hosted APIs and services in production, applying strong knowledge of API design, AWS core services, security, and monitoring to drive reliability and operational readiness.

●        Respond to and manage production incidents impacting AWS services and APIs, maintaining composure and clear communication during high-impact situations.

●        Collaborate cross-functionally with engineering, platform, product, and operations teams to diagnose issues, coordinate fixes, and communicate incident status and impact to stakeholders.

●        Lead or contribute to root cause analysis, ensuring follow-up actions are identified and tracked to completion.

●        Understand end-to-end technical and business flows to effectively support production services.

●        Develop, maintain, and improve clear, actionable runbooks to support operational readiness.

●        Lead knowledge transfer sessions to ensure support teams are fully prepared for production support.

●        Drive reliability, stability, and continuous operational improvements across cloud platforms.

**Team Structure**

Joins an 11-person team, working cross-functionally with a range of internal groups, including product, access management, and related organizations.

## Requirements

**Education & Experience**

●        A degree is not required but is preferred; top candidates will hold a degree.

●        2-4 years of relevant experience is required.

**Required Technical Skills**

●        Experience supporting production-grade, customer-facing platforms in complex, multi-team environments.

●        A demonstrated ownership mindset, taking accountability for service stability, incident outcomes, and follow-through beyond initial investigation.

●        Strong understanding of AWS Kinesis streaming and messaging services, containerized and serverless compute using Fargate and Lambda, and CI/CD pipeline implementation using Azure DevOps.

●        Experience utilizing ServiceNow for incident management and Azure DevOps for features, user stories, and related work tracking.

●        Proven ability to partner effectively with engineering, product, and platform teams to resolve issues and improve operational efficiency.

●        Experience driving root cause analysis and continuous improvement, turning incidents into long-term reliability gains.

●        Strong understanding of operational readiness standards, including monitoring, alerting, and runbooks.

●        Comfort operating in on-call or escalation roles.

●        Ability to identify gaps in processes or tooling and proactively improve support models, documentation, or workflows.

●        Experience working within enterprise ITSM frameworks.

●        A track record of stability and sustained contributions in prior roles.

**Soft Skills**

●        Strong communication skills, with the ability to translate technical issues into clear status and impact updates for stakeholders.

## Benefits

-   401(k)

-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

Salary expectations: 90,000-110,000 per annual