# Hire Desk Coordinator

**Company:** [Universal Business Team](http://jobs.workable.com/companies/ih5MaFDNwGxPQpt2dJaQLd.md)
**Location:** Royal Wootton Bassett, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** KW

[Apply for this job](http://jobs.workable.com/view/c2299a51-ca27-43f3-a21f-53e5a1692034)

## Description

Our client is a well-established, family-run SME based in **Royal Wootton Bassett, Wiltshire.** With over 28 years' experience as an independent plant, tool and equipment hire company, they have built a strong reputation for delivering excellent customer service and reliable hire solutions.

As they continue their exciting growth journey, they are looking to recruit an experienced **Hire Desk Coordinator** to join their expanding team.  

As a Hire Desk Coordinator, you'll be the first point of contact for their customers, ensuring a professional and efficient service from enquiry through to off-hire.  
  
Training will be provided  

**Key responsibilities include:  
**

-   Managing incoming hire enquiries by phone and email.
-   Preparing quotations and processing hire orders.
-   Coordinating deliveries, collections and transport.
-   Liaising with customers, drivers and workshop staff.
-   Maximising hire opportunities and identifying upselling opportunities.
-   Ensuring hire contracts and customer records are maintained accurately.
-   Building strong, long-term relationships with customers.
-   Delivering excellent customer service at every stage of the hire process

## Requirements

-   Proven experience within an administrative role
-   Excellent customer service and communication skills.
-   The ability to work in a busy, fast-paced environment.
-   Strong organisational skills and attention to detail.
-   Good IT skills and experience using hire management software.
-   A positive attitude and the ability to work well as part of a team.

## Benefits

-   **£30,000–£32,500 per annum**, depending on experience.

-   Company pension.
-   Paid annual leave.
-   Ongoing training and development.
-   Genuine opportunities for career progression within a growing business.
-   A friendly, supportive team and modern working environment.  
      
    7.00am-5pm Monday to Friday, plus every other Saturday (these hours are currently in review)