# Graduate Developer - AI Implementation Engineer

**Company:** [Focus Group](null/companies/j6TQo4sVqdUNdqSiMkwWkZ.md)
**Location:** Altrincham, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Make.Contact

[Apply for this job](null/view/c244a4af-ca57-4d80-b6ce-1c100e91a483)

## Description

### **Customer AI Implementation Engineer**

**Location:** Hybrid Altrincham / Manchester  
**Type:** Full-time  
**Salary: Up to** £40,000 depending on experience

**Join us at Focus Group and help shape the future of AI-powered customer experiences.**

### **About the Role**

We’re looking for a bright and enthusiastic Graduate Developer. As a **Customer AI Implementation Engineer** you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining **customer-facing consultancy** with **hands-on technical implementation**. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.

### **What You’ll Do:**

-   Build and customise AI-driven solutions for our clients.
-   Translate customer goals into scalable technical designs.
-   Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
-   Develop secure integrations using **Python**, **C++**, **REST APIs**, and supporting technologies.
-   Provide ongoing support and optimisation for existing solutions.
-   Collaborate with sales and product teams to shape future features.

### **What We’re Looking For:**

-   Strong **Python** and C++ skills and experience with **REST APIs**.
-   Excellent communication—able to explain technical concepts clearly.
-   A proactive, solution-oriented mindset with a passion for delivering customer value.
-   Ability to manage multiple projects and work independently.

### **Bonus Points For:**

-   Experience with Conversational AI, NLP, or chatbots.
-   SaaS or CX platform knowledge.
-   Front-end skills (HTML, CSS, JavaScript).

### **Why Join Us?**

-   Work with the latest AI-powered CX technologies.
-   Enjoy flexibility and autonomy in a fast-growing SaaS environment.
-   Be part of a collaborative team that values innovation and continuous learning.

**Ready to make an impact?**  
Apply now and help us redefine customer experience through AI.