# Ecommerce Specialist (Shopify)

**Company:** Kostis Jewellery
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time

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## Description

**About Kostis Jewellery**  
  
  
Kostis Jewellery has more than 20 years of experience creating jewellery that brings elegance and character to everyday life.  
Our collections include necklaces, bracelets, earrings and rings crafted from 925 sterling silver and gold, combining quality craftsmanship, timeless design and contemporary aesthetics.  
Based in Athens, Kostis Jewellery serves customers looking for distinctive jewellery for both everyday wear and special occasions, with a growing focus on developing its digital and e-commerce presence.  
  
  
**About the Role**  
  
  
We are looking for an **Ecommerce Specialist (Shopify)** to manage, optimize and grow the Kostis Jewellery online store.  
This is a full-time, on-site position based in Athens. The successful candidate will take ownership of the day-to-day operation of our Shopify store while continuously identifying opportunities to improve the customer journey, conversion rate and online sales performance.  
The role combines **e-commerce operations, merchandising, analytics, customer experience and digital marketing coordination**.  
  
  
**Key Responsibilities**

-   Manage and maintain the Kostis Jewellery Shopify store on a daily basis.
-   Create and update product listings, collections, pricing, product descriptions and imagery.
-   Ensure product information, availability and inventory data are accurate and up to date.
-   Manage online merchandising, product categorisation and collection structure.
-   Monitor website performance, sales, traffic, conversion rates and customer behaviour.
-   Analyse e-commerce data and prepare regular performance reports.
-   Identify opportunities to improve conversion rate, Average Order Value and overall online revenue.
-   Implement upselling, cross-selling and product recommendation strategies.
-   Support promotional campaigns, seasonal launches, discounts and commercial activities.
-   Coordinate with the marketing team on email campaigns, social media activity, paid campaigns and website promotions.
-   Apply basic SEO best practices across products, collections and website content.
-   Monitor the online customer journey and identify friction points across product discovery, cart and checkout.
-   Manage and monitor order-processing workflows and resolve operational issues.
-   Coordinate with Customer Service regarding online orders, customer enquiries, returns and other e-commerce-related matters.
-   Ensure a consistent brand experience across the website.
-   Collaborate closely with sales, marketing and management to support the company's e-commerce growth strategy.

Stay informed about Shopify developments, e-commerce trends and best practices.

## Requirements

**Qualifications**

-   Strong knowledge of **e-commerce and Shopify**, including store management, product setup, collections and basic site configuration.
-   Previous hands-on experience managing an e-commerce store.
-   Strong analytical skills and ability to interpret sales, traffic and customer behaviour data.
-   Good understanding of key e-commerce KPIs such as **Conversion Rate, Average Order Value, Revenue, Traffic and Customer Acquisition**.
-   Strong customer service and communication skills.
-   Commercial mindset with an understanding of online merchandising, upselling and cross-selling.
-   Familiarity with digital marketing concepts including **SEO, email marketing, paid media and social media integrations**.
-   Strong attention to detail and ability to maintain accurate product, pricing and inventory information.
-   Good knowledge of **Excel or Google Sheets** for reporting and analysis.
-   Ability to collaborate effectively with different teams and external partners.
-   Good organisational skills and ability to manage multiple priorities in a fast-paced environment.
-   Fluency in Greek and good command of English.

**Nice to Have**

-   Experience in **fashion, jewellery, luxury or retail e-commerce**.
-   Familiarity with **Google Analytics 4 (GA4)** and e-commerce reporting.
-   Experience with email marketing platforms such as **Klaviyo or similar tools**.
-   Basic knowledge of Shopify apps, integrations and CRO tools.
-   Understanding of CRM, customer segmentation and retention marketing.

**What We’re Looking For**  
  
  
We are looking for someone who combines strong operational skills with a commercial and analytical mindset.  
You should be comfortable managing the details of an online store while also looking at the bigger picture: understanding customer behaviour, identifying opportunities and helping Kostis Jewellery continuously improve its digital customer experience and grow its online business.