# Sr. Application Support

**Company:** [Octal Philippines Inc.](null/companies/pjCj2GuMbLiToVCHigAygz.md)
**Location:** Makati City, Philippines
**Workplace:** on site
**Employment type:** Full-time

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## Description

**Application Support** job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

**Key Responsibilities**

-   **Service Desk Support:** Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
-   **System Monitoring:** Check application health, server alerts, and log files to catch errors early.
-   **Troubleshooting:** Diagnose software failures, database glitches, and network connectivity problems.
-   **Collaboration:** Partner with senior engineers and developers to escalate complex bugs and test new software updates.
-   **Documentation:** Record recurring problems and their solutions in the internal knowledge base.

## Requirements

-   **Education:** A bachelor's degree in Computer Science, Information Technology, or a related field.
-   **Technical Knowledge:** Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
-   **Soft Skills:** Good English communication skills to explain technical fixes to non-technical users.
-   **Problem-Solving:** Strong logical thinking to track down the root cause of an application error.