# Onboarding Specialist

**Company:** [NeoWork](http://jobs.workable.com/companies/oN71QKsbE2zGpjrtMrw8SD.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NeoWork

[Apply for this job](http://jobs.workable.com/view/c355e6ae-83c8-4e62-846f-e16c5c15a904)

## Description

NeoWork is currently seeking an Onboarding Specialist to support partners through the listing process and ensure a smooth experience from onboarding through post-sale support. This role combines customer support, listing quality assurance, administrative tasks, and AI implementation.

### Responsibilities

-   Guide partners through the onboarding process and help them complete their listings accurately and efficiently.
-   Review and perform listing QA to ensure all details, content, and information meet quality standards.
-   Assist partners with listing details, updates, corrections, and other platform-related needs.
-   Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels.
-   Follow up with partners to ensure outstanding onboarding or listing requirements are completed.
-   Maintain accurate records and documentation of partner interactions and listing status.
-   Identify issues or gaps in listings and proactively work with partners to resolve them.
-   Build and configure AI chatbots as part of the onboarding and customer support process.
-   Help improve onboarding workflows and processes to create a smoother partner experience.
-   Collaborate with internal teams to resolve partner and listing-related issues

## Requirements

-   Experience in customer support, onboarding, account management, or administrative operations.
-   Strong attention to detail, particularly when reviewing and managing listing information.
-   Strong written and verbal communication skills
-   Comfortable working with chat, email, and CRM/platform tools.
-   Ability to manage multiple partner requests and follow-ups while staying organized.
-   Familiarity with CRM software and sales productivity tools
-   High level of professionalism and confidentiality
-   Self-motivated and results-driven
-   Owned computer or laptop and have stable internet connectivity.
-   Knowledgeable in Office 360, Google Apps, and client-facing communication.
-   Strong problem-solving skills and a proactive approach to customer support.
-   Comfortable learning and working with AI tools and chatbot platforms.
-   Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus.

## Benefits

-   The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
-   This is a 100% home-based position
-   We prioritize the mental health of our team members and offer mental health days to support their well-being.
-   In addition to the base salary, performance-based incentives are provided.
-   There is an annual review and appraisal process in place.
-   There are ample opportunities for professional growth and advancement within the company.