# German Speaking Customer Service for Aviation industry -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/c3afb126-9688-45bd-873b-23b02b92027e)

## Description

Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment.

  

### Responsibilities

-   Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat.
-   Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information.
-   Resolve customer issues and complaints efficiently, ensuring a positive travel experience.
-   Collaborate with various internal teams to provide accurate information and effective solutions.
-   Stay informed about airline policies, procedures, and industry trends to assist clients effectively.
-   Document all customer interactions accurately and maintain detailed records for service improvements.
-   Promote loyalty by fostering positive client relationships and understanding customer needs.

## Requirements

-   Fluency in German and English, both written and spoken.
-   Experience in customer service, particularly within the aviation or travel industry, is preferred.
-   Strong communication and interpersonal skills.
-   Ability to handle challenging situations with professionalism and tact.
-   Proficiency in customer service software and Microsoft Office applications.
-   Detail-oriented with strong problem-solving capabilities.
-   A genuine passion for travel and the aviation sector.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks