# Customer Experience Specialist (Part-Time Contract)

**Company:** [Sortly](https://jobs.workable.com/companies/pTq1BK1GKWFWh5mL3xUyCS.md)
**Location:** Remote
**Workplace:** remote
**Department:** Customer Experience

[Apply for this job](https://jobs.workable.com/view/c3da5bef-9f53-49f4-a2f8-bfc6e4c0c836)

## Description

**About Sortly**  
Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.

**About the Engagement**  
We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.

**Scope of Work**

-   Resolve customer tickets by email with accuracy, empathy, and timely responses.
-   Escalate bugs, feature requests, and account handoffs with complete details.
-   Flag outdated Help Center articles you come across.
-   Occasionally join a customer screenshare or call to troubleshoot.

**What You Bring**

-   2 years of email-based customer support experience, ideally with a SaaS product.
-   Clear, warm written communication.
-   Strong follow-through and comfort working independently.
-   Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.

**Contract Details**

-   1099 independent contractor engagement through July 2027
-   Approximately 20 hours per week, Monday through Wednesday EST business hours  
-   $30/hr - 40/hr