# Call Center Agent

**Company:** [ICAP OUTSOURCING SOLUTIONS](http://jobs.workable.com/companies/e5DftBSsGjWn3Df33PRAHQ.md)
**Location:** Thessaloniki, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Call Center

[Apply for this job](http://jobs.workable.com/view/c3f9d5eb-1eaa-4d13-bd22-a412eba98e49)

## Description

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a **Call Center Agent.**  

**Key responsibilities include:**

-   Handling inbound customer calls and inquiries in a professional manner
-   Logging and updating customer cases accurately in the CRM system
-   Resolving billing and account issues, as well as addressing customer complaints
-   Providing detailed product and service information, including troubleshooting support
-   Supporting customers through chat, email, and social media channels

## Requirements

-   High school diploma or equivalent

-   1+ year of experience in a call center or customer support environment
-   Experience handling inbound customer support via phone, chat, and email
-   Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
-   Experience working to KPIs or targets in a customer support or call center setting

## Benefits

-   Working Hours: Monday - Friday , 09:00-17:00