# Partner Support Specialist

**Company:** [Ninja](https://jobs.workable.com/companies/axDFrJFhmZvZDe4fVD8UMS.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Food

[Apply for this job](https://jobs.workable.com/view/c44870a8-b71c-46e2-bb89-14a5746f5b92)

## Description

We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.

**Responsibilities**

-   Respond to restaurant partners’ inquiries and complaints professionally.
-   Support partners with issues related to orders, the platform, and daily operations.
-   Coordinate with relevant internal teams to resolve issues and keep partners informed.
-   Record and track partner issues, ensuring follow-up until resolution.
-   Maintain accurate partner records and prepare tracking reports using Excel.
-   Build positive relationships with restaurant partners through reliable and responsive support.

## Requirements

-   Previous experience in customer service or customer support.
-   Good working knowledge of Microsoft Excel.
-   Strong communication and problem-solving skills.
-   Ability to handle complaints professionally and manage multiple requests.
-   Strong organizational skills and attention to detail.
-   Experience in food delivery, restaurant operations, or partner support is a plus.