# SAP Technical Support Specialist (Village Roadshow Operations Greece)

**Company:** [Antenna Group](null/companies/4JecchPwhwq7zPAooUYWA5.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Village

[Apply for this job](null/view/c49513fc-f15b-4a60-99a3-e7f17e864f96)

## Description

**Antenna Group** is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position:

**SAP Technical Support Specialist (Village Roadshow Operations Greece)**

**About the Role**

Village Roadshow (member of Antenna Group) is a leading entertainment brand, best known for its cinemas, delivering an unparalleled movie-going experience to over 3 million viewers annually. As we continue to expand our reach and enhance our services, We are seeking a highly skilled and motivated **SAP Technical Support Specialist** to join our team. This role combines strong technical expertise with business acumen, requiring someone who can bridge the gap between business needs and technical solutions.

**Responsibilities:**

-   Provide day-to-day technical support for the SAP system landscape (Development, Test, Production), ensuring stability, availability, and performance.
-   Monitor systems proactively, and troubleshoot and resolve incidents and service requests within agreed SLAs.
-   Manage SAP Basis activities, including system upgrades, patches, transports, and landscape administration.
-   Administer user accounts, roles, and authorizations within SAP, ensuring compliance with internal security and GDPR policies.
-   Support system enhancements, configuration changes, and deployments, including participation in User Acceptance Testing (UAT).
-   Collaborate with SAP functional consultants and business stakeholders (e.g. FI/CO, MM, HR modules) to analyze issues and implement effective solutions.
-   Coordinate backup, disaster recovery, and business continuity procedures for SAP systems.
-   Liaise with external SAP partners and vendors for specialized support, upgrades, or escalations.
-   Maintain documentation of processes, configurations, incidents, and resolutions to support an internal knowledge base.
-   Support integration between SAP and other company systems (e.g. POS, payroll, reporting tools).

## Requirements

-   Bachelor's degree in Information Technology, Computer Science, or a related field.
-   2-4 years of experience in SAP technical support, SAP Basis administration, or SAP operations.
-   Good understanding of SAP system architecture, landscape management, and business processes.
-   Experience with incident management, troubleshooting, and end-user support within defined SLAs.
-   Experience with SAP authorizations, user role management, and system security.
-   Familiarity with database management (e.g. HANA, SQL Server) supporting SAP environments.
-   Understanding of integration tools and interfaces (e.g. SAP PI/PO, APIs) is a plus. 
-   Strong analytical and problem-solving skills, with the ability to manage priorities independently.
-   Excellent communication and stakeholder management skills, in both Greek and English. 
-   SAP certification (e.g. SAP Basis, SAP Technology) is considered a strong plus.

## Benefits

-   Competitive remuneration package
-   Group Health & Life Insurance Plan
-   Village Employee Loyalty Card — exclusive discounts and perks at Village Cinemas
-   Antenna Family Basket — special discounts across a wide network of partner businesses within Antenna Group
-   Friendly, dynamic, and collaborative working environment
-   Opportunities for professional growth within the Group

**WHY JOIN VILLAGE ROADSHOW OPERATIONS**

At Village Roadshow Operations, we offer a collaborative working environment where creativity, innovation and teamwork are encouraged and valued. As part of our team, you will have the opportunity to make a meaningful contribution to the entertainment experiences we provide, while developing your skills and advancing your career in an exciting and continuously evolving industry.

  
Village Roadshow Operations is an equal-opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from people of all backgrounds, ages, genders and sexual orientations.

-   After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview. 
-   The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process. 

**All applications are considered as strictly confidential.**