# Call Centre Agent

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/c4bf0883-07dc-4961-ae3e-89d13f66c46d)

## Description

Remote World connects South African talent with UK employers. This Call Centre Agent role is a fully remote position supporting a UK-based business, working regular UK hours from the comfort of your own home.

**About the Role**

As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems.

**Key Responsibilities**

-   Answer inbound calls and respond to customer queries professionally and promptly
-   Resolve complaints and escalate where necessary, following company procedures
-   Update customer records accurately in the CRM after each interaction
-   Meet daily call-handling targets and quality standards
-   Support outbound follow-up calls as needed
-   Work closely with team leaders to identify and flag recurring issues

**What You'll Need**

-   Experience with customer-facing roles, ideally in a call centre environment
-   Clear, professional spoken English with strong listening skills
-   Familiarity with CRM systems or customer management tools
-   A reliable internet connection and a quiet workspace at home
-   Ability to stay calm under pressure and handle difficult conversations with care

**What's on Offer**

-   R13,000–R16,000 per month (depending on experience)
-   Fully remote — work from anywhere in South Africa
-   Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
-   Supportive team with ongoing training and feedback