# Delivery manager - AI Automation (Junior+)

**Company:** [Emerging Travel Group](http://jobs.workable.com/companies/kCW7hfT9dNmTkZ3YosYjRw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Product

[Apply for this job](http://jobs.workable.com/view/c4f7e628-6a7d-4241-9b31-dbe73fcfdf49)

## Description

The CXO AI Automation team is rebuilding how ETG handles customer support — replacing manual, repetitive work with LLM and process automation. We form and deliver the company's central automation strategy that includes BPMN orchestration, text and voice communication and web-agent browser workflows.

We are looking for someone to build and maintain our delivery process and tackle the diverse integration and automation challenges that come with it - in a team of strong, mature professionals.

1.  Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports
2.  Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention
3.  Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress
4.  Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates
5.  Oversee process improvements and light automation (e.g., YouTrack, SQL)

## Requirements

-   Strong knowledge of project management methodologies and frameworks: Gantt charts, dependency mapping, task tracking tools, process design, SCRUM (or similar)
-   Technical literacy: understanding how systems integrate and communicate (e.g., Camunda & CRM, Camunda & AI)
-   Strong written communication skills in English (Russian also valued)
-   LLM (large language models) literacy; experience with AI-driven workflows is a plus
-   Nice to have: Basic coding proficiency, especially for automating workflows in YouTrack or crafting simple SQL queries
-   English level - upper-intermediate (B2/B2+)

**Soft Skills**

-   Kind but assertive communication style
-   Empathy and patience; genuine care for the team
-   Structured thinking and high personal discipline

## Benefits

-   Flexible schedules and opportunity to work remotely.
-   Ambitious and supportive team who love what they do, appreciate each other, and grow together.
-   Internal programs for adaptation and training, development of soft skills, and leadership abilities.
-   Partial compensation for participating in external training and conferences.
-   Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
-   Corporate prices on hotels and travel services.
-   MyTime Day Off - an extra non-working day without loss of compensation.