# Product Manager (Collections)

**Company:** [Renmoney](http://jobs.workable.com/companies/2xKnWVQCw1utVmojgh5fMH.md)
**Location:** Lagos, Nigeria
**Workplace:** on site
**Department:** Product Development

[Apply for this job](http://jobs.workable.com/view/c5104e38-4f15-40bb-9ab3-159463696a86)

## Description

We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.

**Key Responsibilities**

\- Own the product strategy, roadmap, and delivery for collections solutions.  
\- Improve collection, recovery, cure, and agent productivity metrics.  
\- Develop collection workflows, customer contact strategies, and agent tools.  
\- Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.  
\- Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.  
\- Define product requirements, user journeys, processes, and success metrics.  
\- Lead testing, implementation, rollout, and continuous product improvement.  
\- Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.

## Requirements

\- 3+ years of product management experience, preferably in fintech, lending, banking, or collections.  
\- Strong understanding of the loan collections lifecycle and delinquency management.  
\- Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.  
\- Understanding of APIs, data flows, system integrations, and Agile product development.  
\- Strong analytical, communication, problem-solving, and stakeholder-management skills.  
\- Ability to translate business and operational needs into clear product requirements.

**Nice to Have**

\- Experience working with secured lending products.  
\- Experience in digital lending, consumer finance, or microfinance.  
\- Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.  
\- Experience with SQL, decisioning platforms, workflow automation, or speech analytics.

**Key Success Metrics** 

\- Improved cure, recovery, and kept-promise rates.  
\- Reduced roll rates and collection costs.  
\- Increased contact, conversion, and agent productivity rates.  
\- Reliable performance of CRM, telephony, and system integrations.  
\- Successful delivery of the collections product roadmap.

## Benefits

-   Competitive salary aligned with the fintech market
-   Exposure to senior leadership and cross-functional teams
-   Clear growth path into senior roles within 12–18 months
-   Opportunity to work on products impacting thousands of users
-   Collaborative, high-performance team environment