# Auto body shop office clerk with experience

**Company:** [CSN Collision](http://jobs.workable.com/companies/eBH6ReCY3eCqkdBXZzEWfD.md)
**Location:** LAS VEGAS, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** CSN USA Shops

[Apply for this job](http://jobs.workable.com/view/c5ebc2a5-2be4-488a-9384-d5aed55f8cbb)

## Description

Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!

## Requirements

**Experience**

-   2+ years of office/administrative experience in **auto body, automotive experience strongly preferred**
-   Experience communicating with insurance adjusters and claims departments
-   Familiarity with the collision repair process from initial estimate through supplements and final payment
-   CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
-   **Insurance claim responsibilities**  
    The employee should be able to:

-   Open and organize new repair/claim files
-   Contact insurance companies and verify claim information
-   Obtain adjuster contact information, claim numbers, and coverage information
-   Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
-   Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
-   Track pending supplements and aggressively follow up on delayed approvals
-   Maintain documentation of all calls, emails, approvals, denials, and conversations
-   Coordinate inspections with insurance adjusters
-   Follow up on total-loss decisions when applicable
-   Verify deductibles and customer-pay amounts
-   Track insurance checks and electronic payments
-   Follow up on unpaid balances
-   Communicate with customers regarding the administrative status of their claim
-   Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned

-   **Administrative responsibilities**

-   Maintain complete electronic and/or physical repair-order files
-   Answer phones and handle customer inquiries professionally
-   Schedule customer appointments and vehicle drop-offs/pickups
-   Obtain required customer signatures and authorizations
-   Scan and organize documents
-   Prepare invoices and closing paperwork
-   Monitor vehicles currently in production and identify claims being delayed by insurance approval
-   Maintain a daily follow-up list for every open insurance claim
-   Ensure documentation is complete before the vehicle is released
-   Assist management with accounts receivable related to insurance claims