# Customer Experience Executive

**Company:** [LOTTE Travel Retail Singapore](http://jobs.workable.com/companies/rqMjtdJbbEwLCbzsp7gtcP.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/c6535620-5ff2-464d-9ce3-5be43e5e29e3)

## Description

As a Customer Experience Executive, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

**Responsibilities:**

-   Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
-   Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.
-    Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
-    Collaborate with colleagues and stakeholders to achieve customer satisfaction targets.
-    Participate in training and development programs to continuously improve customer service skills and product knowledge.
-   Analyze customer feedback and provide insights to improve customer experience.
-    Develop and maintain a loyal customer base through personalized interactions and excellent service.
-    Steering and manage Customer’s experience both on line and off line.
-    Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc
-    Provide and upkeep service recovery protocol.
-   Any other ad-hoc assignment as assigned by the Superiors

## Requirements

-   Diploma or Degree in relevant business related discipline
-   Proven track records in relevant role and responsibilities
-   At least 1 years’ experience in similar role
-   Strong written and oral English communication skills
-   Excellent customer-service orientation
-   Ability to communicate effectively with multi-departments and external stakeholders
-   Problem-solving skills and meticulous attention to detail
-   Good organisational and customer service skills
-   Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

## Benefits

-   We offer attractive salary packages that commensurate with relevant work experience
-   Annual Leave from 14 days to 18 days
-   Medical Outpatient insurance coverage
-   Group Hospitalization and Surgery insurance coverage
-   Group Dental insurance coverage
-   Performance bonuses subject to company's and individual's performances