# Customer Service Representative - Shipping and Receiving

**Company:** [SIGMA-US](http://jobs.workable.com/companies/gvtorEXirniAg2D6E8WAJK.md)
**Location:** Denton, United States
**Workplace:** on site
**Department:** Logistics 80000110

[Apply for this job](http://jobs.workable.com/view/c6903307-abc5-4468-9858-a25215aac303)

## Description

**POSITION SUMMARY**

As a staff level position in the Supply Chain department, the Shipping &Receiving Customer Service Representative will monitor shipment transactions and track warehouse inventory by handling unit using SAP. The Shipping & Receiving Customer Service Representative will  prepare reports and collaborate with other departments within but not limited to Supply Chain

**ESSENTIAL JOB FUNCTIONS**

-   Monitor imports, inbound and outbound orders; track product progress; reconcile data with SAP; review and track warehouse inventory and handling unit(s); ensure accurate inventory; coordinate overages, shortages and damage claims from final customers and CEDIs; resolve order and product issues.

-   Prepare and generate product reports and claim(s); track requests, request hold releases and communicate product status; process withdrawals or recalls as needed to support QA.
-   Work with Product Management to ensure loads are being handled timely by contracted warehouses
-   Provide Bill of Lading as needed to internal customers
-   Coordinate product sample and Point of Purchase (POP) deliveries in collaboration with external vendors

## Requirements

**MINIMUM QUALIFICATIONS**

-   Four (4) years’ experience in inventory management
-   Experience in enterprise WMS and/or SAP

**Preferred Qualifications**

-   Experience in CPG food industry
-   Four (4) years’ Warehousing experience
-   Bilingual fluency in school English and Spanish reading, writing & speaking

**KNOWLEDGE, SKILLS & ABILITITES**

-   Strong knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
-   Must demonstrate strong attention to detail
-   Excellent verbal and written communication skills
-   Ability to work independently and in a team
-   Proven organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment while presenting a professional demeanor.

**ENVIRONMENTAL/WORKING CONDITIONS**

-   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
-   Usual office and/or plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and/or balancing.
-   Frequent use of eye, hand, and finger coordination enabling the use of office and/or plant machinery/equipment.
-   Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
-   Noise level in the work environment ranges from normal office/plant levels to loud levels due to equipment and/or machinery use.
-   May be exposed to cold temperatures

**PHYSICAL REQUIREMENTS**

-   Ability to wear Personal Protective Equipment (PPE)

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training & Development