# Life Insurance Customer Service Representative - Cebu

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Cebu City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Volume

[Apply for this job](http://jobs.workable.com/view/c6ae0ecc-6814-480f-b8c7-fcf979b0a9a3)

## Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

**Key Responsibilities**

-   Respond promptly and professionally to customer inquiries via phone, email, and chat
-   Resolve customer issues and complaints with a focus on first-call resolution
-   Maintain accurate and comprehensive records of customer interactions
-   Collaborate with team members to improve customer service processes
-   Provide product and service information to assist customers with their needs
-   Proactively identify opportunities to enhance the customer experience
-   Meet or exceed individual and team performance targets

## Requirements

-   Completed High School (Old Curriculum) with at 4 years BPO experience OR
-   Completed at least 1st year in college with 3 years BPO experience OR
-   Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
-   Completed at least 3rd year in college with at least 1 year BPO experience
-   Amenable to work on Graveyard shift and shifting schedule
-   Willing to work fully onsite
-   Salary Package: 18,500 + 5675 allowances

## Benefits

-   Salary Package: 18,500 + 5675 allowances

-   HMO
-   Night Differential