# HR Operations Specialist BSC German Speaker

**Company:** [Unilabs](https://jobs.workable.com/companies/1NtKiahB9wdQxqT4YTxqj7.md)
**Location:** Porto, Portugal
**Workplace:** hybrid
**Department:** HR & Communication

[Apply for this job](https://jobs.workable.com/view/c7356b11-2d8c-4766-9700-f1d30b3cc457)

## Description

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

**Key Responsibilities**

·       **Lifecycle Transaction Processing**: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.

·       **Payroll Input Governance:** Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.

·       **Case Management & SLA Execution:** Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.

·       **HRIS Data Integrity:** Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.

·       **Document Management & Compliance:** Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.

·       **Process Optimization & Knowledge Base:** Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).

## Requirements

.• 2–4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.

• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.

• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).

• Strong attention to detail, organization, and customer-service orientation.

• Fluent in English and German.

## Benefits

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