# Quality Assurance Clerk - Dallas, TX

**Company:** [Professional Civil Process](http://jobs.workable.com/companies/gQbZrnvEKCMPwjnStaxAcL.md)
**Location:** Duncanville, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Quality Assurance

[Apply for this job](http://jobs.workable.com/view/c8054bfb-f40a-4f7f-ad0f-3ac8f3e360a8)

## Description

Professional Civil Process (PCP) is looking for a _Quality Assurance Clerk_ – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our _Server Operations Team._

**About PCP:**

-   PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
-   We’ve been serving the legal community for over forty years.
-   PCP currently handles over 140,000 services of process documents annually.
-   Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
-   PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

**About the position:**

Quality Assurance Clerk:

-   Monitor the quality of service of process reports in the regions assigned
-   Print service documents and prepare route for process servers

-   Answers incoming calls from process servers and agents
-   Answers incoming calls from customers calling A-Plus Delivery
-   Input service of process data information into computer system
-   Check and complete emails and voicemails in a timely manner
-   Perform other tasks assigned

## Requirements

**About you:**

-   High school diploma or equivalent
-   1-2 years of office experience
-   Basic computer skills
-   Highly developed sense of integrity and commitment to customer satisfaction
-   Has “thick skin” and is able to handle complaints and unpleasant calls
-   Has a pleasant, patient and friendly attitude
-   Strong decision making and analytical abilities
-   Accuracy in grammar and spelling
-   Able to understand and follow instructions
-   Excellent interpersonal and communication skills
-   Organization skills
-   Flawless attendance
-   Commitment to team results; a team player

## Benefits

**Compensation, Hours, and Benefits:**

-   Full Time - Flexible hours - 40 hour weeks
-   Staring rate - $20/hour
-   Dental/Vision plan - available immediately upon hire
-   MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
-   Paid Time Off (PTO) - after six (6) months of service
-   Holiday Pay - after six (6) months of service
-   401k savings plan with company matching - after one (1) year of service
-   Casual work environment