# Customer Service Associate

**Company:** [Quality Glass and Mirror Service](http://jobs.workable.com/companies/awKbXtquCp4MUHinUtDPJ1.md)
**Location:** Omaha, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Quality Glass Holdings

[Apply for this job](http://jobs.workable.com/view/c895b8f1-2937-457a-b189-538ec13d5f2f)

## Description

We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.

**In this role you will:**

-   Process customer orders received via phone and email and acknowledge order status with customers
-   Manage a high volume of communication from customers via phone and email
-   Work collaboratively with the wholesale operations team to meet customer and production needs
-   Learn to quote standard and customized customer orders in support of the sales team

## Requirements

**Background and Experience Required:**

-   Effective communication skills and the ability to interact professionally with customers and team members
-   Attention to detail and a commitment to delivering high-quality work
-   Excellent problem-solving skills and the ability to troubleshoot customer service issues
-   Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook

**Bonus points if you have:**

-   Experience in the glass, construction, or manufacturing industry
-   A desire to learn how to use new software programs, including ERP and CRM systems

## Benefits

·        Health Insurance

·        Dental Insurance

·        Vision Insurance (optional)

·        Life Insurance

·        401k with company match up to 4%

·        Paid Time Off

·        Employee discounts

·        Accident Insurance (optional)