# Helpdesk Assistant (Fulltime)

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Cherry Hill, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/c8ff33c0-51f6-4bd0-bd98-d89feb0c32d3)

## Description

Need Jr & Sr Helpdesk Support  

**Title**: Jr. Helpdesk Assistant

**Position**: Full-Time with our client  
**Location**: cherry hill, NJ

**Salary**: Market (Best possible)

## Requirements

**Job Description:**

**·** Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

· When necessary provide onsite support.

· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

· Troubleshoot and resolve system hardware and software problems.

· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

· Document processes and procedures as required.

· Manage and maintain our customers’ networks.

· Required to be part of the on call schedule.

· Performs other duties and responsibilities as assigned by the MSP Manager.