# Junior NOC Analyst

**Company:** [Alongside](http://jobs.workable.com/companies/qaxqPSE5ubrx7t9x4PfEHY.md)
**Location:** Porto, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Alongside

[Apply for this job](http://jobs.workable.com/view/c9ad5491-867b-4af9-a4dd-05e95421bdd9)

## Description

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**.  

We are looking for a **Junior NOC Analyst** to join a project at a company specializing in financial market operations.

In this role, you will provide **Level 1 technical support and assist with Level 2 troubleshooting** across network and infrastructure environments. You will be responsible for monitoring systems, responding to incidents, and helping ensure the stability and availability of critical services.

As part of a high-availability, **24/7 operational environment**, you will work closely with internal teams and external partners to support business-critical operations. This is an excellent opportunity for someone looking to develop their skills in infrastructure, networking, and operations within a fast-paced and technology-driven environment.

**Responsabilities:**

-   Monitor infrastructure, systems, and networks to ensure availability, performance, and operational stability;
-   Manage, track, and escalate incidents when required;
-   Perform technical troubleshooting in critical environments, ensuring timely identification and resolution of issues;
-   Coordinate with internal teams and external vendors to support incident resolution and service continuity;
-   Follow operational procedures and ensure compliance with defined standards.

## Requirements

-   Around 1 year of experience in a NOC, IT Support, Infrastructure Support, Service Desk, or similar technical environment;
-   Familiarity with infrastructure and network monitoring concepts;
-   Exposure to monitoring tools (e.g., LibreNMS, Nagios, Grafana, LogicMonitor, or similar);
-   Basic understanding of network and system infrastructure concepts, including TCP/IP, DNS, LAN/WAN, and general connectivity troubleshooting;
-   Exposure to Cisco and/or Juniper environments is a plus;
-   Familiarity with virtualization, storage, backup solutions, or performance monitoring tools is considered an advantage;
-   Good verbal and written communication skills in English;
-   **Ability to work in a shift-based environment (including nights/weekends, if applicable).**

**Nice to Have**

-   Interest or exposure to scripting, automation, programming, and/or Artificial Intelligence;
-   Previous experience in a high-availability or mission-critical environment.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   **Hybrid work model: Porto office (3 days per month of home office)**
-   **Salary range:** 18k – 25k per year