# Training & Quality Assistant Manager - Back Office

**Company:** [Datamark, Inc.](https://jobs.workable.com/companies/sTRP3hFwZB84jWGcCVwj8H.md)
**Location:** Chennai, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Chennai

[Apply for this job](https://jobs.workable.com/view/c9e197cd-1e67-4d79-8ea1-678ac62bb9b4)

## Description

Training & Quality Assistant Manager (Back Office)   
Job Description 

Position Summary 

-   Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations. 

-   Leads quality and training teams while ensuring compliance with client requirements and business goals. 

Key Responsibilities 

-   Support Six Sigma and continuous improvement initiatives. 

-   Work with departments to identify and implement process improvements. 

-   Maintain client quality standards and achieve quality targets. 

-   Analyze quality metrics and implement action plans. 

-   Design and deliver training programs and materials. 

-   Update employees on process and policy changes. 

-   Lead Quality Auditors, QA Specialists, and Trainers. 

-   Build strong relationships with clients and stakeholders. 

Minimum Qualifications 

-   Bachelor’s degree in any discipline. 

-   5+ years of experience in Lean/Six Sigma, process improvement, or process design. 

-   2+ years of Training & Development experience. 

-   5+ years in Quality, Training, or Team Lead roles.

## Requirements

Preferred Certifications 

-   Six Sigma Yellow Belt or Green Belt. 

-   Train-the-Trainer or Training & Development Certification. 

Required Skills 

-   Strong verbal and written English communication. 

-   Knowledge of quality tools and basic statistics. 

-   Proficiency in Microsoft Office. 

-   Excellent facilitation, presentation, and stakeholder management skills. 

-   Strong analytical, organizational, and problem-solving abilities. 

-   Ability to lead teams and drive performance improvements. 

-   Willingness to travel internationally.

## Benefits

PF, Gratuity, Mediclaim, etc.,