# Household Manager - Nights

**Company:** [KYN](http://jobs.workable.com/companies/vmhWEQKmpirhMfMXyX4KJe.md)
**Location:** Bickley, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Care

[Apply for this job](http://jobs.workable.com/view/c9e7c801-0f9b-4a5c-a2be-a8a96d2cd59c)

## Description

**Household Manager – Permanent**

**£17.00 per hour, 40.15 hours per week**

**KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ**

**About KYN**

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

**About the opportunity:**

As a Household Manager you will be responsible for:

**Resident Care & Wellbeing**

-   Deliver the highest standards of person-centred care, including actively providing hands-on personal care as part of the household staffing model.
-   Create, review, and maintain accurate, person-centred care plans in line with KYN standards.
-   Oversee that daily care tasks are completed and documented, and that communication (including emails) is responded to within 24 hours.
-   Ensure compliance with Care Quality Commission (CQC) standards through accurate documentation and high-quality care delivery.
-   Support residents’ medical, physical, emotional, and social needs holistically.
-   Monitor nutrition, hydration, and dietary requirements, escalating concerns to the Registered Nurse (RN).
-   Review clinical charts and dashboards, ensuring all outstanding actions are completed.
-   Support participation in Life Enrichment and Wellbeing activities.
-   Ensure timely responses to residents’ needs (e.g., call bells), investigating and addressing any delays.

**Team Leadership & Management**

-   Manage household rotas, ensuring safe staffing levels aligned with resident dependency needs.
-   Monitor attendance, manage absence, and oversee return-to-work processes.
-   Lead recruitment activities, including advertising, interviewing, and onboarding carers.
-   Provide training, supervision, and performance management for household carers.
-   Conduct team meetings and effective shift handovers.
-   Lead, motivate, and mentor staff, promoting a positive and accountable team culture.
-   Act as an induction partner for new starters.
-   Participate in clinical supervisions and professional development.
-   Ensure operational systems (e.g., Loop, Palm) are set up and effectively used.

**Families & Communication**

-   Manage family communication, addressing concerns and complaints professionally and promptly.
-   Work collaboratively with nursing teams to ensure seamless care delivery.
-   Ensure completion of “Resident of the Day” tasks and delegated responsibilities.
-   Maintain clear and consistent communication with residents, families, and staff.

**Administration**

-   Balance administrative responsibilities alongside clinical duties, ensuring neither area is compromised.
-   Manage email communication, ensuring timely responses and actions.
-   Ensure carers complete all documentation, charts, and daily records accurately.
-   Participate in care reviews and maintain up-to-date records.
-   Maintain trackers for complaints, compliments, and Deprivation of Liberty Safeguards (DoLS).
-   Conduct scheduled audits and checks.
-   Maintain strict confidentiality at all times.

**Auditing & Compliance**

-   Lead infection control practices and ensure compliance across the household.
-   Identify, report, and act on risks and hazards.
-   Complete and oversee allocated audits, driving continuous improvement.

**Medication Administration**

-   Administer medication in line with Royal Pharmaceutical Society guidance, where required.
-   Complete controlled drug checks with the Registered Nurse.
-   Liaise with nursing staff on clinical issues such as falls, nutrition, and tissue viability.

**Environment & Presentation**

-   Ensure all areas are clean, safe, and homely, maintaining high presentation standards.
-   Promote a welcoming, secure, and supportive environment for residents and visitors.

**Training & Development**

-   Complete all **mandatory and role-specific training**.
-   Apply learning to continuously improve **practice and team performance**.

**Additional Duties**

-   Undertake any reasonable duties as requested by management.
-   Act as a role model, consistently demonstrating KYN values.

**Key Performance Indicators (KPIs)**

-   95% training compliance across household carers.
-   100% completion of performance reviews within deadlines.
-   100% completion of 100-day reviews for new starters.
-   95% audit scores.
-   Effective rota management aligned with resident dependency at all times.

**About you:**

-   Demonstrable experience working within a Health and Social Care setting.
-   Ideally hold an NVQ/QCF Level 2 or 3 Diploma in Health and Social Care (or equivalent).
-   If applying internally, candidates must currently hold a Care Lead role or an equivalent supervisory position to be eligible.
-   Minimum 6 months’ experience in a similar role, with responsibility for supervising and managing team members within a Health and Social Care setting, and the ability to work 12-hour rotating shifts.
-   Able to remain calm, patient, and professional when managing challenging situations, always applying tact and diplomacy.
-   A strong team player, with the ability to build positive, professional, and trusting relationships, ensuring colleagues feel supported and valued.
-   Excellent attention to detail, with the ability to anticipate potential issues and take proactive action.
-   ·Confident in managing complaints, investigating incidents, and implementing effective resolutions in a timely manner.
-   A naturally compassionate, empathetic, and caring individual, committed to delivering high-quality, person-centred care.
-   Flexible and adaptable, with the ability to respond to changing priorities and service needs.

**Our commitment to you:**

-   Competitive salary and benefits
-   20 days annual leave including bank holidays

-   Complimentary meals, hot drinks, and snacks throughout your shift
-   Bespoke company induction and on-going training programmes at all levels
-   Access to the best-in-class equipment and technology·
-   Custom-made uniforms provide
-   Employee assistance programme and other attractive wellbeing benefit
-   Discount scheme
-   Company contributory pension scheme & life insurance

To find out more about KYN, our teams and values please visit [www.kyn.co.uk/career](http://www.kyn.co.uk/careers)

[](http://www.kyn.co.uk/careers)KYN is an equal opportunities employer.

**To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.**