# Social Media and E-Commerce Manager

**Company:** [D2B](http://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** RecOps

[Apply for this job](http://jobs.workable.com/view/ca0675c1-e56f-467a-a7cf-64a2d1e9e84f)

## Description

**Position:** SOCIAL MEDIA AND E-COMMERCE MANAGER

**Salary range**: 70,000 Philippine Peso _(The final amount will be at the client's discretion based on the candidate’s skills and experience)_

**Working Hours:** 8am-5pm New Zealand business hours (1pm US Pacific time / 4am Philippine time)

**Work set-up:** 100% Remote work under Independent Contractor Agreement

**Holidays**: TBD

**Target Start Date:** TBD

### **About the Company**

This company is a pet wellness brand that specializes in vet-formulated supplements and interactive enrichment products designed to support canine health and behavior. Their primary focus is on addressing day-to-day stress and anxiety in dogs through science-backed calming chews, drops, and spreads.

### **Role Overview**

We are looking for an all-round **Social Media and E-Commerce Manager** with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities.

**RESPONSIBILITIES:**

**Social Media Management & Content Creation (Primary Focus)**

-   **Content Calendar Execution:** Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically **Meta (Facebook and Instagram)**.
-   **Asset Creation:** Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency.
-   **Community Management:** Drive page strategy and engagement by monitoring and actioning social channels, responding promptly to comments, interacting with accounts and direct messages, and identifying potential members of the community.
-   **Performance Analytics**: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth.
-   **Marketing Support:** Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns.

**Customer Experience & E-Commerce Support (Secondary Focus)**

-   **Customer Support:** Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions.
-   **Shopify Store Maintenance:** Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing.
-   **Email Marketing:** Create customer email content and build communication flows to enhance retention and customer lifetime value.
-   **SEO & Insights:** Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues.
-   **Administrative Management:** Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.

## Requirements

### QUALIFICATIONS

-   **DTC Experience**: Proven experience working within a Direct-to-Consumer (DTC) E-commerce environment.
-   **Social Media Proficiency:** Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
-   **E-Commerce Platforms:** Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management.
-   **Customer Service Excellence**: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience.
-   **Communication Skills:** Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice.
-   **Organizational Agility:** Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment.

**Preferred Skills (Nice to Have)**

-   **Design & Content Tools:** Practical graphic design skills utilizing basic creative software or AI-driven content tools.
-   **CRM & Helpdesk Tools:** Familiarity with e-commerce customer relationship management platforms, with a strong preference for Gorgias.
-   **Email Automation:** Working knowledge of Klaviyo or similar customer communication and email marketing automation platforms.
-   **Amazon Ecosystem:** Experience or familiarity with Creator Connections on Amazon.
-   **Strategic Insights:** A strong foundational understanding of E-commerce customer journeys and optimization pathways.