# Service Coordinator for MSP

**Company:** [SWK Technologies](http://jobs.workable.com/companies/whyxsGxJW6K3ciJ2yHCh8w.md)
**Location:** Remote
**Workplace:** remote
**Department:** MCS

[Apply for this job](http://jobs.workable.com/view/ca7f913f-6f69-42db-8b03-3745e463f366)

## Description

SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries. We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction.

In this role, you will act as a liaison between clients, technicians, and management to coordinate service tickets, determine type of service to be performed, and schedule tickets according to urgency. Your organizational skills and customer-focused mindset will be key to maintaining strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth.

## Requirements

-   Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment.
-   Strong organizational and multitasking abilities.
-   Excellent communication skills, both verbal and written.
-   Familiarity with ticketing systems and CRM software.
-   Ability to prioritize tasks and manage time effectively.
-   Customer-focused approach with a commitment to service excellence.