# Loadshift Liaison Officer

**Company:** [Freelancer.com](http://jobs.workable.com/companies/1YmCpE5JAqr3AsdGP2YV2L.md)
**Location:** Taguig, Philippines
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/cb0a5fc0-9ac6-43ef-ae5f-ace8ebe01606)

## Description

Job Description: 

With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will: 

Responsibilities: 

-   Provides exceptional customer service at all times 
-   Provides “First Call Resolution” as much possible 
-   Answers email & phone calls in a professional and timely manner 
-   Responds to support tickets in a professional and timely manner 
-   Promotes the features and benefits of using Loadshift 
-   Achieves maximum customer satisfaction at all times whilst working within the company guidelines 
-   Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies. 
-   Effectively articulates complex information to a variety of technical and non-technical users 
-   Incorporates changes in work practices in response to changes requested by management 
-   Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace 
-   Adheres to freelancer policies and procedures 
-   Actively contributes to team meetings and training sessions 
-   Offers suggestions for improvements 
-   Performs other duties as required