# Internal Sales & Customer Service Executive

**Company:** [Universal Business Team](https://jobs.workable.com/companies/ih5MaFDNwGxPQpt2dJaQLd.md)
**Location:** Sidcup, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** HH

[Apply for this job](https://jobs.workable.com/view/cb356a0d-77fc-4c78-a276-d7514b795042)

## Description

**Internal Sales Executive & Customer Service Executive**

**Location:** Sidcup, Kent (Office Based)  
**Salary:** £35,000 to £40,000 DOE + Company Bonus

**Hours**: 08.30am-5pm Monday to Friday (Flexibility if needed)

Are you someone who enjoys building relationships over the phone and spotting opportunities to grow customer accounts? Do you thrive in a fast-paced environment where great customer service and commercial awareness go hand in hand?

If this sounds like you, a leading wholesale supplier in the healthcare and pharmacy sector is looking for an **Internal Sales Executive & Customer Service Executive** to join its growing team. This is an excellent opportunity to join a stable, family-owned business where your contribution will directly support customer growth and business success.

**About the Company**

Our client is a respected wholesale distributor supplying healthcare and toiletry products to thousands of customers across the UK. With a long-standing reputation for exceptional service, a loyal customer base of over 3,000 accounts, and ambitious plans to grow from £8m to £10m+ turnover, they continue to invest in both their people and processes.

**What’s the role about?**

You'll be at the heart of the customer journey, balancing customer service with proactive account development.

**Key Responsibilities**

-   Conduct regular outbound account management calls to an established customer base.
-   Follow up promotional activity and encourage repeat business from existing customers.
-   Process sales orders accurately through the ERP system.
-   Respond professionally to incoming customer enquiries and order requests.
-   Support field sales representatives with appointment booking, quotes and customer updates.
-   Contact prospective customers to introduce the business and distribute product catalogues.
-   Maintain accurate customer records and support wider sales administration activities.
-   Work collaboratively with colleagues to maximise customer retention and revenue opportunities.

## Requirements

**About You**

We're looking for someone who is:

-   Experienced in internal sales, customer service, account management.
-   Confident and engaging on the telephone.
-   Commercially minded with a natural ability to build rapport.
-   Organised, proactive and comfortable managing multiple priorities.
-   A strong communicator with a friendly and professional approach.
-   Comfortable working within a busy office-based environment.
-   Keen to contribute to a collaborative, values-led business culture

## Benefits

**What’s in it for you?**

-   Competitive salary of £35,000 to £40,000 depending on experience.
-   Company-wide bonus scheme linked to business performance.
-   24 days holiday plus bank holidays.
-   On-site parking and accessible via public transport.
-   Comprehensive training on products, systems and processes.
-   Join a close-knit, supportive team where your voice is heard and your contribution makes a difference.

**Ready to Apply?**

If you're looking for a role where you can combine relationship-building, customer service and sales in a supportive and growing business, we'd love to hear from you.

Apply today or contact us for a confidential conversation about the opportunity.