# Senior Account Manager - Trivium Group

**Company:** [Trivium](null/companies/f3obfLVHjPbtuPqNfKPUp5.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Trivium In

[Apply for this job](null/view/cbfe68c2-e218-4017-b4cb-e761d6b7fdfa)

## Description

_Remote | Full-Time | E-Commerce Growth Agency_

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning e-commerce growth agency. We manage the growth of brands doing over $700 million in annual Amazon revenue, and we help them scale profitably on the world's most competitive marketplaces. Our Senior Account Managers don't manage accounts — they own outcomes.

We're hiring a Senior Account Manager to manage a portfolio of e-commerce clients. E-commerce client management experience is required; Amazon experience is a bonus, not a requirement. You'll need real performance-marketing instincts, speed, attention to detail, and the ability to treat every client like your own business.

You won't be doing it alone. You'll sit on top of a very capable team — PPC and Amazon strategists, creative, listing and data specialists, plus our internal AI ops agent (Viktor) — so your job is to own the relationship and the outcome, not to personally execute every task.

## Requirements

**What You’ll Actually Do**

**Own a portfolio of 20–40 e-commerce brands end-to-end**

-   You are the single point of accountability for client results and retention.
-   Run onboarding, set strategy, deliver results, retain the account — the full lifecycle.
-   2-hour response time during business hours, no exception.

**Own onboarding like it decides the account — because it does**

-   The first 30 days determine whether a client renews. We treat onboarding as strategy, not paperwork.
-   You set expectations, goals and the measurement plan before anyone touches a campaign.

**Drive results, not reports**

-   Analyze brand performance and profitability weekly.
-   Diagnose problems before the client notices them.
-   Translate numbers into clear, confident client communication.

**Execute with precision**

-   Build and follow structured processes for every account (audits, research, campaign architecture, optimization cycles)
-   Log every change. Document every decision. Nothing slips through the cracks.
-   Coordinate with your strategists daily — you own the relationship, they own execution, and both of you own the result.
-   Flag and escalate within hours, not days.

**Operate at Trivium’s pace**

-   We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
-   When something breaks, you fix it the same day — no exceptions. If it can't be fixed the same day, it's escalated by EOD with a plan.
-   This is a high-volume Slack environment. You will need a real triage system — unread is your to-do list.
-   If performance is flat for 3 weeks, you’re already pitching the strategic pivot

**Who This Is For**

-   3+ years of client-facing Client/Customer Success or Account Management experience at a digital, e-commerce or performance-marketing agency — or at a platform serving external paying clients. Managing e-commerce clients is required. Amazon agency experience is a bonus, not a requirement. Internal, single-brand account management does not count.
-   You’ve personally owned 20+ client accounts at the same time and didn’t drop the ball.
-   Hands-on experience running or managing growth for e-commerce brands selling physical products — Shopify, Meta Ads, Google Ads, TikTok Ads or Amazon.
-   You're analytical: you think in efficiency and margin — ROAS, CPA, conversion rate, contribution profit — whichever platform you learned it on.
-   You’re fast — you hate bottlenecks, you move things forward.
-   You’re detailed — your reports don’t have typos, your data is always current, your processes are documented.
-   You communicate with clarity and confidence — clients trust you because you know what you’re talking about.
-   You take ownership — you don’t say “that’s not my job”.
-   Fluent English (written and spoken — advanced level required).

**Who This Is NOT For**

-   You prefer a predictable, low-pressure environment.
-   You need to be told what to do every day.
-   You think “good enough” is good enough.
-   You avoid difficult conversations with clients.
-   You’re not comfortable making decisions with imperfect data.
-   Your e-commerce experience is logistics, fulfillment or operations rather than marketing and advertising.
-   You've only managed one brand in-house, or a small number of enterprise accounts — we need an external, multi-client book.

## Benefits

**Compensation & Benefits**

-   $4,000–$7,000/month (based on experience)
-   100% Remote
-   25 PTO days + 9 paid holidays
-   Professional development + direct mentorship from leadership
-   Join an 80+ person agency ranked Inc. 5000 #170, managing brands generating over $700 million in Amazon revenue

**The Tools You’ll Use**

Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, ClickUp, and Viktor (our proprietary AI ops agent).

**How to Stand Out**

In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.